We hope you are delighted with your order from Marshmallow Deli. Before ordering please read & accept my terms & conditions. All products sold at Marshmallow Deli are made to a high standard/quality & are dispatched with utmost care so the product reaches the consumer in excellent condition. If you do not feel that we have met your expectations in some way please let me know within 24 hours of receiving your order so we can rectify the matter as soon as possible.
Inability to Fulfill an Order
All products are subject to availability, if an item becomes unavailable we will contact you to discuss a suitable replacement option or a refund.
Products & packaging are subject to change without prior notice.
Products will be delivered to you to the address supplied at the time of placing the order. You, the customer is responsible for supplying the correct delivery address at this time as well as any messages. We will not be able to verify all the addresses.
Marshmallow Deli cannot be responsible for any delivery failing to arrive on time nor any damage/defect to the delivered products caused by circumstances or events beyond my reasonable control. We can not accept any responsibility for your parcel once it has left our premises. Lost or undelivered items will be pursued through Royal Mail, the tracking number will be updated on your order.
Returns & Refunds
If for any reason you are not entirely satisfied with any product purchased from Marshmallow Deli because you feel they are either damaged or faulty, these can be returned to us, at your expense, within 7 days from the date of dispatch.
Our products are made to order & perishable, we are unable to accept returns.
Marshmallow Deli cannot accept responsibility for any damage caused once the parcel has left the premises. Compensation for broken or damaged items will be claimed through the carrier service used for delivery. Any undelivered parcels will be pursued through the service used to deliver them, except where a customer has provided incorrect delivery details.
Refunds can only be made to the original purchaser & will be processed as soon as possible & at a maximum of 28 days.
Cancellation of an Order
Orders may be cancelled only if the order has not already been made or sent out.
You may cancel your order within 24 hours of placing it, subject to it having been dispatched. To cancel the order please get in touch using the contact form. A cancellation acknowledgement will be issued by return email. A refund will be issued to the purchaser as soon as possible & at a maximum of 28 days.
Information provided by you (including your name, address, phone number, email address etc) is only used by Marshmallow Deli in accordance with the Data Protection Act 1998. Your information is kept strictly confidential at all times & your information will never be provided to/ sold on to third parties.
We do not store your credit or debit card details as all payments are securely processed through Shopify Payment or PayPal, both of whom are fully GDPR compliant. We do not have access to any card details.
This information is used to fulfill your order & improve our products & services.
We keep records of your purchases & any correspondence with us so that we can respond quickly & efficiently to any queries you may have.
We use mailerlite for our mailing list, & they are fully GDPR compliant.
We only ever email our customers who have purchased from us, made enquiries & signed up to our mailing list to let you know of new products & discount offers, promotions.
If you no longer wish to receive emails of any news or offers we think you’d like, please click ‘unsubscribe’ at the bottom of any newsletter from Marshmallow Deli.
You can be completely deleted & taken off the mailing list at any time please get in touch using the contact form.
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Some cookies on this site are essential, and the site will not work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors to enhance your experience of the site. Cookies can be removed or declined by changing your web browser settings.
Marshmallow Deli recognise & maintain your privacy & we ask in return that you please recognise the trademark & intellectual property rights of Marshmallow Deli. You may not reproduce, modify, copy or distribute any of the logos, text, images or any other content on this site without prior written permission from Marshmallow Deli