FAQs

Christmas Deliveries

The 20th December will be our last posting day for orders to arrive before Christmas.  Please order as early as possible, as it gets very busy.

Christmas Pre-Orders are now open...if you would like to buy marshmallow treats for Christmas presents, you can now pre-order. All pre-orders will be posted out the first & second week of December.  Please put ‘Christmas pre-order’ in the special instructions box at the time of ordering.  It does get very busy so please order early to avoid disappointment.  Thank you!

Are the marshmallows suitable for vegetarians & vegans?

Yes they are!!  No gelatine in our recipe.  Each & every item in the shop has the ingredients listed & it will clearly say if the product contains milk ie, if the product uses milk or white chocolate, or biscuit & will also have suitable for.

The vegan marshmallows do not contain nuts or milk, however they may contain traces.  We use nuts & milk chocolate in our kitchen for other products so are not suitable for anyone with allergies.

How long do they keep for?

Like anything freshly made it's always at it's very best sooner rather than later. The marshmallows will keep for 8 - 10 weeks, sometimes longer as the best before date is a guide.  The marshmallows don't go off but the texture will deteriorate.  I would recommend keeping them in the fridge if you're not planning on eating them straight away.  Everything is made fresh to order.

How should I store the marshmallows?

The marshmallows are sensitive to heat & humidity much the same as chocolate or bread.  Please keep them cool, ideally below 18c.

The marshmallows will last longer 6 - 8 weeks if stored in the fridge unopened, or in an airtight container if opened.

Please bear in mind that marshmallows are perishable items & must be stored & consumed according to the product information provided on the packaging. Marshmallow Deli cannot be held responsible for items that have not been stored correctly.

Are the marshmallows gluten free?

Yes they are!  All marshmallows gluten free are listed as gluten free.  If it doesn't say gluten free on the item then it isn't & will be in the topping ie biscuit

Are the marshmallows suitable for people with nut allergies?

Sorry, no, as we use nuts in other products in my kitchen.

The vegan marshmallows do not contain nuts or milk, however they may contain traces.  We use nuts & milk chocolate in our kitchen for other products.

Why isn't the postage cheaper?

Everything goes out Tracked with Royal Mail, we do offer First & Second Class options.  A small parcel costs £2.95 Second Class & £3.45 First Class.

What are the delivery times for my order?

We aim to get orders out as quickly as possible & as a general guide ask you to expect your order within 5 - 7 days.  

Each & every order is made by hand, in small batches, to order.  

If your order is placed during especially busy seasonal times, ie Christmas, Easter orders will be taking longer to get out.  During these times the contact page is regularly updated with delivery updates.

We do offer a pre-order option for Christmas deliveries, so you can buy you presents early & they will be posted out the first week of December.  Please put on your order, at the time of ordering in the special instructions box, Christmas pre-order.  It does get very busy so please order early to avoid disappointment.  

Please note:  Marshmallow Deli can not be held responsible for any delays with a third party ie Royal Mail or courier company

I need my order for a birthday present, party, gift.  Can I get it delivered in time?

Please put a note on your order, at the time of ordering, the date you need them delivered by.   We will always try my best to get them to you in time, however kindly bear in mind it isn't guaranteed.  

Marshmallow emergency?

It's always worth getting in touch using the contact form, as we may have what you need in stock ready to go.  If it's ready we'll send it.