Great care & attention is taken to ensure your marshmallows reach you in perfect condition.
UK Standard Postage & Packaging
Due to a number of 'not received' parcels everything I send out has to go Signed For service with Royal Mail. I do offer first and second class options.
First Class Signed For is £4.45
Seond Class Signed For is £3.95
Orders over £35 UK postage is free
All parcels are sent Royal Mail Signed For service or courier, depending on the weight of the complete parcel.
**If you won't be home at the time of delivery you could always have your parcel delivered to your work address or to someone who will be in to accept your goodies.
International Postage & Packaging
Up to 1kg £10
Up to 2kg £12
I'm happy to ship the marshmallows anywhere in the world, please get in touch if you need any help with this.
As with any handcrafted product things do take a little longer.
I aim to get orders out as quickly as possible & as a general guide ask you to expect your order within 7 - 10 days.
If your order is placed during a special offer I would advise allowing up to 28 days for delivery, simply due to the very high volume of orders coming through. Each & every order is made by hand, in small batches, to order.
If your order is placed during especially busy seasonal times, ie Christmas, Easter orders will be taking longer to get out. During these times the contact page is regularly upated with delivery updates.
Adverse Weather Conditions
Occasionally, we are affected by factors that are beyond our control, such as bad weather. Marshmallow Deli reserve the right to delay sending out parcels until the weather has improved. Marshmallows & chocolate are perishable items & don't do well in hot or humid conditions. Also flooding (sounds dramatic but it has happened!!) or snow mean I can't access the workshop or the post office, again orders will be delayed until the weather conditions improve. Should this happen, I will update the website with details of any delays.
If you require your marshmallows by a certain date please put a note on our order. I will always do my best to get them to you in time however this can't be guaranteed.
If you are having a marshmallow emergency please get in touch, if it's made up I'll send it to you!
Please get in touch using the contact form if you have any questions!